XRP is available for purchase on more than 60 digital asset exchanges worldwide, many of which are listed on this page. Please note that Ripple does not endorse, recommend, or make any representations with respect to any gateways or exchanges, including those listed on its website. Every exchange has a different process for purchasing XRP. If you’ve already purchased XRP and have a question about your purchase, then please reach out to the exchange directly. In order to maintain healthy XRP markets, it’s a top priority for Ripple to have XRP listed on top digital asset exchanges, making it broadly accessible worldwide. Ripple has dedicated resources to the initiative so you can expect ongoing progress toward increasing global liquidity.
We’re sorry to hear about your experience. Increased traffic and support requests may cause delays at exchanges. While this can be frustrating, we urge you to wait for a response from the exchange while its support team works to resolve your issue. Please note: As gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.
Please be patient if your XRP hasn’t been received yet, the exchange could be experiencing a delay. If a significant amount of time has passed and you still have not received the XRP, the exchange may have additional information regarding the status of your transaction. If you’ve sent XRP to an address requiring a destination tag:
Please check if you have the wrong destination tag. If you have no existing or an incorrect destination tag, you’ll need to contact the receiving wallet/exchange to locate your XRP and see if they can credit the XRP to your account. You can validate if the transaction was properly received by viewing the XRP ledger. This link can help you research account and transaction activity.
If you included the correct destination tag but still do not see in your transaction. Note that exchanges can experience delays in properly crediting XRP to your account. You will need to contact the exchange. Please note that as gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.
We’re sorry to hear about your experience. We encourage you to file a complaint through the Federal Bureau of Investigation Internet Crime Complaint Center or with local enforcement. In addition, please notify your exchange and/or wallet provider.
Ripple doesn’t endorse, recommend, or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting your money to any third party or third-party technology.
We apologize but Ripple can’t help troubleshoot issues with third-party wallets. You’ll need to contact the wallet provider for assistance.
Does the price volatility of XRP impact whether financial institutions adopt On-Demand Liquidity (ODL)?
No. Ripple has a stable cache of financial institutions that are interested in piloting On-Demand Liquidity (ODL). Financial institutions who use ODL don’t need to hold XRP for an extended period of time. What’s more, XRP settles in three to five seconds, which means financial institutions are exposed to limited volatility during the course of the transaction.
As of November 2018, Catalyst Corporate Credit Union, MercuryFX, and Cuallix have publicly announced their use of XRP in payment flows through xRapid to provide liquidity solutions for their cross-border payments. MoneyGram, IDT, Cambridge Global Payments, Currencies Direct and Viamericas have piloted xRapid.